Return & Refund Policy
This Return & Refund Policy explains how returns, inspections, cancellations, and refunds are handled for purchases made through the HACON CONTAINERS website. Shipping containers are industrial, heavy freight products, and return handling requires clear inspection periods, documentation, and realistic timelines.
By placing an order on this website, you acknowledge and accept the terms outlined in this policy.
1. Scope of This Policy
This policy applies to:
- Shipping containers and related items purchased through the HACON CONTAINERS website
- Orders fulfilled within the United States through our Houston, Texas operations
- Other regions where return terms are confirmed in writing at the time of order
Company: HACON CONTAINERS
Registered Office: Moezelweg 220, Europoort Rotterdam, 3198 LS, Netherlands
U.S. Operations: 6003 Murphy St, Houston, TX 77033, USA
2. Two-Stage Return Framework (Hybrid Model)
Because shipping containers are delivered as freight and often placed immediately on site, returns are handled using a two-stage return framework:
Stage 1 — Inspection & Acceptance Period (7 Calendar Days)
The first 7 calendar days after delivery are reserved for inspection and acceptance.
During this period, customers are expected to inspect the container and confirm that:
- The correct container type and size were delivered
- The condition category matches the order
- There are no major functional issues beyond the stated condition classification
Issues reported within this period are assessed with priority.
Stage 2 — Conditional Return Request Window (Up to 30 Calendar Days)
Customers may submit a conditional return request within 30 calendar days of delivery, subject to the requirements outlined in this policy.
This extended window is intended to provide flexibility while recognizing the realities of handling industrial equipment.
3. Condition Categories & Buyer Expectations
Shipping containers are industrial assets and may show visible signs of prior use depending on condition classification.
- New (One-Trip): May show minor cosmetic handling marks from transport
- Used (Wind and Watertight): May show dents, surface rust, or paint wear while remaining sealed
- Used (Cargo-Worthy): May show visible operational wear consistent with transport service
Cosmetic wear consistent with the listed condition category is not considered a defect and does not automatically qualify for a return or refund.
4. Issues Eligible During the 7-Day Inspection Period
Return or corrective action may be approved if, within 7 days of delivery, the container is confirmed to have one of the following:
- Incorrect container size or type delivered
- Incorrect condition category delivered
- Major functional issues not consistent with the stated condition (for example, doors that cannot be reasonably operated)
- Significant transport-related damage
Prompt reporting during this period allows for faster resolution.
5. Conditional Returns Within 30 Days (Eligibility Criteria)
Return requests submitted after 7 days and up to 30 days may be considered only if all of the following conditions are met:
- The container has not been modified, altered, or repaired
- The container has not been used for storage, operations, or commercial activity
- The container remains in substantially the same condition as delivered
- The container has not been relocated multiple times or subjected to misuse
Conditional returns are assessed on a case-by-case basis and are not automatically approved.
6. Reasons That Typically Do Not Qualify for Return
Returns are generally not approved for:
- Change of mind after delivery
- Cosmetic appearance concerns consistent with the condition category
- Site access limitations or placement preferences
- HOA, zoning, or neighbor restrictions
- Delays caused by carrier availability, weather, or site readiness
- Minor variations in paint color, markings, or surface wear
Shipping containers are not uniform retail products, and appearance may vary within the same condition category.
7. Documentation & Inspection Requirements
All return requests must include:
- Order number or purchase reference
- Delivery date and delivery address
- Clear photos of the container exterior and interior
- Photos of any reported issue (doors, locking gear, flooring, structure)
- A brief written explanation of the concern
For visible delivery damage, customers are encouraged to document the condition as soon as reasonably possible after arrival.
8. Return Authorization Process
Step 1 — Submit Request
Return requests must be submitted within the applicable timeframe (7 or 30 days).
Step 2 — Review
HACON CONTAINERS will review order details, condition classification, and submitted documentation.
Step 3 — Authorization
If approved, a return authorization and handling instructions will be provided in writing.
Containers returned without authorization may be refused.
9. Return Shipping & Handling Costs
Because shipping containers require freight transport, return logistics are handled as follows:
If the Issue Is Attributable to HACON CONTAINERS
Examples:
- Incorrect item delivered
- Incorrect condition category confirmed
- Major functional issue inconsistent with the listing
In these cases, return transport or corrective arrangements may be covered or coordinated by HACON CONTAINERS, depending on the situation.
If the Issue Is Not Attributable to HACON CONTAINERS
For conditional returns or non-fault scenarios, the customer is generally responsible for:
- Return freight costs
- Handling or repositioning charges
Return freight costs can be significant. Customers are encouraged to review specifications carefully before ordering.
10. Refund Processing & Timelines
If a return is approved and accepted:
- Refunds are issued using the original payment method where possible
- Bank transfer payments are refunded via bank transfer
- Refund processing typically occurs within 7 to 14 business days after return acceptance and inspection
Processing timelines may vary based on payment provider and banking systems.
11. Restocking & Handling Adjustments
Where permitted by applicable law, a restocking or handling adjustment may apply if:
- The container shows signs of use beyond inspection
- Additional handling or repositioning is required
- The container’s resale condition has been affected
Any applicable adjustment is communicated during the return authorization process.
12. Cancellations Before Delivery
Cancellations may be requested before dispatch scheduling is finalized.
- Orders cancelled before logistics planning begins may be eligible for a refund with minimal processing adjustments
- Orders cancelled after dispatch planning or container allocation may be treated as a return scenario
Customers should contact us promptly if a cancellation is required.
13. Non-Returnable Items
Unless confirmed otherwise in writing, the following are generally non-returnable:
- Customized or modified containers
- Project-specific or special-order units
- Orders requiring unique logistics arrangements
14. Fair Use & Policy Integrity
This policy is designed to remain fair for both customers and logistics partners. Abuse of the return process, intentional damage, or incomplete reporting may result in denial of return eligibility where permitted by law.
15. Contact & Support
For return or refund inquiries, customers should contact HACON CONTAINERS using the contact information published on this website and include their order reference number.
Quick Summary (For Buyers)
- 7 days: inspection and acceptance period
- Up to 30 days: conditional return requests
- Cosmetic wear consistent with condition category is not a defect
- Refunds typically processed within 7–14 business days after acceptance
- Return freight responsibility depends on return reason
