Return and Refunds Policy

At Hacon Containers LLC, customer satisfaction is a core part of our business. Every container purchase is backed by a transparent, fair, and straightforward return and refund policy. Whether you’re buying a single used unit or multiple containers for commercial projects, our goal is to ensure you are completely satisfied with both the product and the service.

30-Day Return Window

All customers are eligible for a 30-day return window, beginning on the date the container is delivered.

You may request a return if the container:

• Was mislabeled or delivered incorrectly

• Has undisclosed structural issues

• Fails to meet the guaranteed “Wind & Water Tight” condition

• Was damaged prior to delivery

• Was impacted by a company error or oversight

To initiate a return, please contact your Hacon Containers sales representative or email info@haconcontainersllc.com with your order number and a brief description of the issue.

Exchange Policy – Damaged or Incorrect Containers

If Hacon Containers LLC is responsible for a shipping error or if the container does not match the agreed-upon condition or specifications, we will:

• Exchange the container at no additional cost

• Or, arrange for repair or replacement

• Or, issue a full refund, based on your preference and situation

We aim to resolve these cases within a few business days of receiving your request.

Return Conditions

For returns not due to an error on our part, the following conditions apply:

• The container must be empty, clean, and in the same condition as delivered

• Return shipping is the buyer’s responsibility unless otherwise agreed upon in writing

• Containers that have been modified, damaged, or altered after delivery may not qualify for a return

• All returns must be approved in writing by a Hacon Containers sales representative

We strive to find fair and reasonable outcomes, even in discretionary return cases.

Refund Processing

Once a returned container is received and passes inspection, your refund will be processed within 7 business days. Refunds are issued via bank transfer to the original payment method.

You will receive:

• A refund confirmation statement

• Transaction details for your records

Refunds are not issued to third-party accounts, in cash, or through alternate methods.

Exceptions

Please note the following exceptions to our return policy:

• Clearance containers (sold “as-is” at discounted prices) are final sale, unless the issue is due to misrepresentation or delivery error

• Containers damaged by customer handling, misuse, or third-party alterations after delivery are not eligible for return

• Containers that have been exported or shipped internationally after delivery are not eligible for return

We strongly recommend reviewing your invoice and sales agreement thoroughly before finalizing any purchase. Your assigned sales rep will walk you through the container’s condition and answer any questions you may have.

Need to Request a Return or Exchange?

Reach out directly to your Hacon Containers LLC representative or contact us using the details below:

Hacon Containers LLC
Email: info@haconcontainersllc.com
Phone: +1 (281) 603-2998
Website: www.haconcontainersllc.com