Privacy Policy
This Privacy Policy explains how HACON CONTAINERS collects, uses, stores, and protects personal information when you visit our website, request a quote, place an order, or contact us.
We value transparency. If anything in this policy is unclear, you can contact us using the details provided in the “Contact” section at the end of this page.
Effective Date: 23-08-2025
1. Who We Are
This website is operated by HACON CONTAINERS, a private liability company registered in the Netherlands, with operational support in the United States.
Registered Office:
Moezelweg 220, Europoort Rotterdam, 3198 LS, Netherlands
United States Operations:
6003 Murphy St, Houston, TX 77033, USA
2. Information We Collect
We collect information that helps us respond to inquiries, process orders, coordinate delivery, and provide customer support. The type of information we collect depends on how you interact with the website.
A) Information You Provide Directly
This may include:
- Name and business name (if applicable)
- Email address and phone number
- Billing address and delivery address
- Order details (container type, quantity, requested specifications)
- Any information you provide in forms, checkout, emails, or messages
B) Payment Information
If you pay by card through a payment processor, payment details are handled securely by the processor. HACON CONTAINERS does not intentionally store full payment card numbers on its servers.
For bank transfers, we may record transaction references or proof of payment to confirm your order.
C) Technical and Usage Data (Automatically Collected)
When you visit our website, we may collect:
- IP address
- Browser type and device information
- Pages viewed and actions taken on the site
- Approximate location (derived from IP address)
- Cookies and similar technologies (explained below)
3. How We Use Your Information
We use personal information for practical business purposes, including:
- Responding to inquiries and quote requests
- Processing purchases and confirming orders
- Coordinating freight delivery and logistics communication
- Providing customer service and resolving disputes
- Sending order-related updates (dispatch scheduling, delivery coordination, payment confirmation)
- Improving website performance and user experience
- Preventing fraud, misuse, and unauthorized activity
- Meeting legal, tax, and accounting obligations where applicable
We do not use your personal information in a way that is inconsistent with the purpose for which it was collected.
4. Legal Bases (For Customers in the EEA/UK Where Applicable)
Where privacy laws such as GDPR apply, we process personal data under one or more of the following bases:
- Contract necessity: to process orders, deliver products, and provide services
- Legitimate interests: to operate our business, prevent fraud, and improve customer experience
- Consent: where you opt in to specific non-essential communications or cookies
- Legal obligation: where we must keep records for compliance purposes
5. How We Share Your Information
We do not sell personal information. We only share information when necessary to operate the service or meet legal obligations.
We may share your information with:
A) Logistics and Delivery Partners
To coordinate delivery of shipping containers, we may share relevant details such as:
- Name and contact number
- Delivery address
- Site delivery notes (where applicable)
B) Payment Processors
Card payments (if offered) are processed by third-party providers. These providers handle card data under their own security and privacy policies.
C) Service Providers
We may use trusted providers for:
- Website hosting and security
- Analytics and performance monitoring
- Email communications
- Customer service tools
These providers are only permitted to access data as needed to perform their services.
D) Legal and Compliance
We may disclose information if required to:
- Comply with a legal obligation
- Respond to lawful requests
- Protect rights, safety, and security
- Prevent fraud or misuse
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Ensure the site functions properly
- Remember preferences and improve user experience
- Measure traffic and site performance
- Support marketing or advertising tools (where configured)
Cookie Choices
You can control cookies through your browser settings. Some site features may not function correctly if cookies are disabled.
If cookie consent tools are enabled on the site, you will be given options to accept or decline non-essential cookies where required by law.
7. Data Retention
We keep personal information only as long as necessary for:
- Order fulfillment and customer support
- Accounting and record-keeping
- Legal and compliance needs
- Dispute resolution and fraud prevention
Retention periods may vary depending on the type of information and legal requirements.
8. Security Measures
We use practical security measures to protect personal information, such as:
- Secure hosting and system monitoring
- Access controls for internal handling
- Secure payment processing through recognized payment providers (where applicable)
No online system can guarantee absolute security, but we take reasonable steps to reduce risks and protect data.
9. Your Rights (Depending on Location)
Depending on your location and applicable privacy laws, you may have rights such as:
- Access to the personal information we hold about you
- Correction of inaccurate information
- Request deletion of your information (where legally permitted)
- Object to certain forms of processing
- Restrict certain processing in specific situations
- Request a copy of your data in a portable format
- Withdraw consent (where consent is the basis for processing)
To request any of these, contact us using the details below. We may need to verify your identity before fulfilling certain requests.
10. International Data Transfers
Because HACON CONTAINERS operates internationally and may use service providers in different countries, personal information may be processed outside your country of residence.
Where required by law, we take reasonable steps to ensure appropriate safeguards are in place for cross-border processing.
11. Children’s Privacy
Our website and services are not intended for children, and we do not knowingly collect personal information from children.
12. Changes to This Privacy Policy
We may update this policy to reflect operational changes, new features, or legal requirements. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, you can contact HACON CONTAINERS using the contact information published on this website.
For faster support, include:
- Your name
- Your order reference (if applicable)
- The nature of your request
