Shipping Policy
This Shipping Policy explains how shipping and delivery work for orders placed with HACON CONTAINERS, including delivery timelines, costs, site requirements, scheduling, and what customers should expect during the delivery process.
Shipping containers are delivered as heavy, oversized freight. Because delivery conditions vary by location and site accessibility, shipping is handled through a structured process designed to confirm logistics details before dispatch.
By placing an order through this website, you acknowledge and accept the terms in this Shipping Policy.
1. Where We Deliver
HACON CONTAINERS supports delivery:
- Across the United States (subject to access and carrier availability)
- Internationally, where feasible and by arrangement
Orders for delivery within the United States are fulfilled through our Houston, Texas operations.
United States Operations:
6003 Murphy St, Houston, TX 77033, USA
International deliveries may require additional documentation, customs coordination, and different transit timelines depending on destination.
2. Shipping Costs and How They Are Calculated
Shipping container delivery costs depend on multiple factors and are not identical for every order. Delivery pricing may vary based on:
- Container size and type (20ft, 40ft, high cube, specialty units)
- Delivery ZIP code and distance from dispatch point
- Delivery method required (tilt-bed, flatbed, chassis, crane service, etc.)
- Site accessibility and local restrictions
- Appointment requirements, permit considerations, or special routing
Important Pricing Note
Unless clearly stated otherwise on a product page or invoice:
- Product prices displayed on the website do not automatically include delivery.
- Delivery pricing is confirmed based on the delivery location and logistics requirements.
To avoid misunderstandings, final delivery terms and costs are confirmed prior to dispatch.
3. Delivery Timeline (Realistic Expectations)
Delivery timelines depend on inventory availability, routing, and scheduling with carriers. For most U.S. deliveries, estimated delivery timing is typically within:
- 3 to 10 business days after order confirmation, depending on destination, scheduling, and local access conditions.
These timeframes are estimates, not guarantees. Transit can be affected by:
- Carrier scheduling availability
- Weather conditions
- Road restrictions
- Permit requirements in certain areas
- Peak freight demand periods
Where delivery timing is time-sensitive, customers should communicate early so scheduling can be planned accordingly.
4. Order Processing and Dispatch Scheduling
An order is prepared for dispatch once:
- Payment has been confirmed, and
- Delivery details have been verified
Before dispatch, customers may be contacted to confirm:
- Delivery address accuracy
- Site access conditions
- Preferred delivery window (where available)
- Any special handling requirements
Once dispatch is scheduled, changes to delivery location or timing may require rescheduling and could result in additional carrier costs.
5. Delivery Methods and Offloading
Shipping containers are delivered using freight equipment appropriate to container size and site conditions. Depending on the order and location, delivery may be completed using:
- Tilt-bed delivery (often used for direct placement at residential or limited-access sites)
- Flatbed delivery (commonly used for commercial sites or where offloading is arranged by the customer)
- Chassis delivery (common for port and logistics handling)
- Crane-assisted delivery (where placement requires lifting equipment)
The available delivery method depends on the carrier, location, and site conditions. Customers should review the delivery method requirements before dispatch.
6. Delivery Site Requirements (Customer Responsibility)
To ensure safe and successful delivery, customers are responsible for confirming that the site is suitable for freight access and container placement.
Minimum site expectations include:
- Clear access for large delivery vehicles
- Sufficient turning and reversing space
- Stable and reasonably level placement ground
- No overhead obstructions (power lines, tree branches, structures) where applicable
- Clear instructions or site contact availability on the delivery day
If the site is not accessible, delivery may fail, and the carrier may charge additional fees for:
- Re-delivery attempts
- Waiting time
- Route changes
- Return-to-yard handling
7. Appointment Deliveries and Communication
In many regions, container delivery is appointment-based. Where applicable:
- The carrier will coordinate a delivery window
- The customer (or site representative) must be available to receive the delivery
HACON CONTAINERS aims to maintain clear communication throughout the process, including confirmation of dispatch and estimated arrival where available.
8. Delivery Acceptance and Inspection at Arrival
Shipping containers are industrial units, and minor cosmetic wear may be present depending on condition classification.
Upon delivery, customers should:
- Inspect the container externally and internally where possible
- Confirm the correct container type/size and condition category
- Report visible delivery damage or major concerns promptly
Acceptance of delivery typically confirms that the container has been received at the delivery location.
If there is an issue that appears related to transport damage, it should be documented clearly (photos recommended) and reported as soon as reasonably possible.
9. Delays, Force Majeure, and Carrier Limitations
While HACON CONTAINERS works to coordinate timely delivery, some delays may occur due to factors outside the company’s control, including:
- Severe weather
- Road closures or route restrictions
- Carrier scheduling disruptions
- Permit delays or municipal restrictions
- Mechanical breakdowns in freight operations
In such cases, delivery may be rescheduled based on carrier availability.
10. International Shipping (When Applicable)
International orders may involve:
- Port handling procedures
- Customs documentation
- Destination regulations and import requirements
- Extended transit timelines
International delivery terms are confirmed on a case-by-case basis. Customers are responsible for complying with local import rules unless otherwise specified in writing.
10. International Shipping (When Applicable)
International orders may involve:
- Port handling procedures
- Customs documentation
- Destination regulations and import requirements
- Extended transit timelines
International delivery terms are confirmed on a case-by-case basis. Customers are responsible for complying with local import rules unless otherwise specified in writing.
11. Questions Before You Order
Because container delivery is freight-based, customers are encouraged to review:
- Product specifications
- Container condition category
- Delivery requirements and site access needs
If clarification is required, customers should reach out before placing an order to ensure the selected container and delivery plan align with their site conditions and timeline.
Quick Summary (For Buyers)
- Delivery is available across the U.S. (and internationally by arrangement).
- Shipping cost depends on location, container type, and site access.
- Estimated U.S. delivery is typically 3–10 business days after order confirmation, but not guaranteed.
- The customer must ensure the delivery site is accessible and suitable.
- Delivery method varies (tilt-bed, flatbed, chassis, crane service).
- Issues at delivery should be reported promptly with documentation.
